If you have any issues with any of the below tools or suggestions, please reach out to the IT team by going to https://help.asuprepdigital.org so we can assist quickly.


  • Email - Make sure your email is delivering to Exchange/Office 365, not ASU Gmail.  As many of our offices use Exchange/Office 365, using ASU Gmail runs a risk of not getting email/calendar appointments due to the way Exchange/Office 365 delivers email.
  • Office 365 for Personal Computers
  • File Storage - Ensure you are saving everything to either ASU Dropbox, ASU Google Drive, or the network file share.  You will need to ensure that the resource you are saving to is the ASU institutional version, not a personal account.  For assistance in setting up or access, please see the following articles
    • Dropbox – you will need to request an account prior to using this.  Make sure you indicate this will be for your position with ASU Prep. See this article: Request An Account
    • Google Drive – this should be setup automatically and can be accessed from
    • https://my.asu.edu
    • Network file share – if needed, please contact IT support to obtain instructions and connection information
  • Microsoft Teams – Instant messaging, remote meeting, and collaboration software.
  • Skype For Business – Instant messaging and remote meeting software.
  • Vidyo Vidyo is a video conferencing software tool in use at ASU and ASU Prep.  This is similar in functionality to GoToMeeting.
  • Adobe Connect - Adobe Connect is a tool to use with groups or with individuals outside of ASU Prep to hold meetings, collaboration sessions, etc.
  • Cisco VPN - If you are working remotely for an extended period of time and not visiting a campus regularly, ensure you are connecting to Cisco AnyConnect VPN on a regular basis (at least once a month).  This will ensure that your computer will not lose its connection with management services like Active Directory that may result in an inability to login.  You will also need this to access the file share if it has been set up on your machine.
  • ASU Help Desk - If you are having issues with your ASU account (commonly called ASURITE ID) or other central services like email or Dropbox, you can contact ASU’s help desk or put in a request on the web.  There is also a self-help knowledge base available.